Ram4 Terms & Conditions – Malaysia Online Casino Platform Terms of Use

1.Acceptance of Terms of Use

These Terms & Conditions govern the use of the ram4 accessible via ram4.my and all associated subdomains. By accessing this platform, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all additional guidelines published from time to time by ram4.

These Terms are governed by the laws of Malaysia, and any dispute arising from the use of the platform ram4 will be resolved under Malaysian jurisdiction. ram4 reserves the right to update these Terms & Conditions at any time, and continued use of the platform following any amendments constitutes acceptance of the updated terms.

2.Member Eligibility

To register and use the services of ram4, you must meet the following requirements:

• Aged 18 years of age and above at the time of registration. ram4 does not permit any underage individual to use this platform under any circumstances.
• Be a Malaysian citizen, permanent resident, or an individual lawfully present in Malaysia.
• Have the legal capacity to enter into a binding contractual agreement.
• Not appearing on any list of individuals prohibited from gambling under any applicable Malaysian law.
• Not currently representing, acting on behalf of, or in the process of reselling the services ram4 to any third party.

ram4 reserves the right to request age verification at any time and to suspend any account that fails to establish the above eligibility. Should a member be found to have provided false information during registration, ram4 reserves the right to close the account immediately and withhold any outstanding balance pending further investigation.

3.Registration & Account Management

Each individual is only permitted to hold one (1) account only at ram4. Holding multiple accounts is a serious violation of these Terms and will result in the closure of all such accounts along with the forfeiture of all balances and bonuses.

During registration, you are required to provide truthful, accurate, and up-to-date information, including:

• Full name as stated on your Malaysian Identity Card (MyKad) or passport.
• An active Malaysian mobile number that can be reached for OTP verification.
• A valid and active email address.
• An accurate date of birth is required for age verification.

You are solely responsible for maintaining the confidentiality of your account password ram4 yours. All activity carried out using your login credentials is your sole responsibility. If you suspect your account has been compromised or accessed without authorisation, please contact the support team at ram4 immediately at [email protected].

4.Deposit & Payment Methods

ram4 accepts deposits via the following local Malaysian payment methods:

• Minimum deposit: RM10 per transaction.
• Maximum deposit: subject to membership tier and chosen payment method.
• All deposits must come from a payment method registered in your own name – third-party deposits are not accepted.
• Any deposit suspected to originate from illegal sources or criminal financial activity will be reported to the relevant authorities in Malaysia.
• ram4 does not charge any processing fees on member deposits.

Funds deposited into the account ram4 will be credited to your account immediately once the transaction is confirmed by the respective payment processor. If there is a delay exceeding 15 minutes, please contact the support team ram4 along with proof of transaction.

5.Fund Withdrawal

Withdrawal of winnings at ram4 subject to the following conditions:

• Minimum withdrawal: RM50 per request.
• Maximum daily withdrawal limit for standard members: RM10,000. VIP members enjoy higher limits.
• Withdrawals can only be processed to the payment method that was same with the method used for the deposit, for anti-money laundering purposes.
• All withdrawals must be made to an account registered in the member's own name – withdrawals to third-party accounts are not permitted.
• Identity verification (KYC) may be required before your first withdrawal or for requests exceeding RM5,000.
• Under normal circumstances, withdrawals are processed within 5 minutes for members who have passed KYC verification.

ram4 reserves the right to place withdrawals on hold for security review if suspicious activity is detected. Such reviews are typically completed within 24 business hours. If you have any withdrawal-related enquiries, please contact [email protected].

6.Bonus & Promotions

All bonuses, free credits, and promotions offered by ram4 subject to the specific terms stated alongside each offer. General terms applicable to all bonuses are as follows:

• Every bonus carries a wagering requirement that must be met before bonus funds or winnings derived from bonus funds can be withdrawn. Wagering requirements are typically between 10x to 30x bonus value, depending on the promotion.
• Only one (1) active bonus allowed at any one time. A new bonus cannot be activated until the current bonus has been completed or has expired.
• The welcome bonus can only be claimed once only by each new member – any account found to be abusing this offer will be closed immediately.
• Bonuses have a stated validity period. Once expired, the bonus and any associated winnings will be automatically forfeited.
• Minimum and maximum bet amounts when wagering with bonus funds may vary by promotion and game type.
• ram4 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

7.Game Rules

All games at ram4 – including slots such as Mustang Gold, Spartacus, and Lucky 7; live casino games such as VIP Roulette and Mega Ball; dice games such as Lightning Dice; and video poker such as Deuces Wild – operate using a Random Number Generator (RNG) independently certified by accredited international auditing bodies.

• All game outcomes are final once the round or hand has concluded. Results cannot be disputed on the basis of luck or personal expectation.
• The RTP (Return to Player) value for each game is publicly disclosed within the respective game information.
• Any winnings resulting from a technical glitch are void and will not be paid out. ram4 reserves the right to void the affected rounds and refund the original bets.
• Members are prohibited from using automation software, bots, or any other technical means to gain an unfair advantage in gameplay.
• Minimum and maximum bet limits for each game are displayed within the respective game interface and may vary depending on game type and membership tier.

For live casino games such as VIP Roulette and Mega Ball, an internet disconnection during an active round will not void any bets already placed. The outcome will be recorded and any winnings will be credited to your account ram4 upon reconnection.

8.Prohibited Conduct & Platform Misuse

The following are strictly prohibited on the platform ram4 and will result in the immediate closure of the account without any refund:

• Owning or using more than one account ram4 under any circumstances.
• Providing false, misleading, or another person's personal information during registration or KYC verification.
• Depositing funds from illegitimate sources, or using the platform ram4 for money laundering activities.
• Using any software, scripts, bots, or technical methods to exploit or manipulate game outcomes.
• Colluding with other members to gain an unfair advantage in games.
• Abusing bonuses or promotions in ways not intended by ram4, including creating a new account solely to claim the welcome bonus.
• Threatening, insulting, or behaving rudely towards any staff member or other member ram4.

ram4 employs an active monitoring system operating 24/7 to detect suspicious activity. Any account suspected of violating these terms will be suspended pending investigation. If a violation is confirmed, the account will be permanently closed and the matter may be reported to the relevant Malaysian authorities.

9.Privacy & Data Protection

ram4 committed to safeguarding the privacy and personal data of every member. The collection, use, and disclosure of your personal data is governed by Privacy Policy ram4 which forms part of these Terms & Conditions.

• All personal data is protected by banking-grade 256-bit SSL encryption.
• ram4 does not sell, rent, or share members' personal data with third parties without explicit consent, except where required by Malaysian law.
• Financial transaction data is retained in accordance with Malaysian legal requirements relating to anti-money laundering.
• Members have the right to request a copy of their personal data or to request its deletion (within the limits permitted by law) by contacting [email protected].
• Cookies are used on the platform ram4 to enhance your user experience. By using this platform, you consent to our use of cookies.

10.Liability Limit

ram4 provides this platform on an "as-is" basis. To the extent permitted by applicable Malaysian law:

• ram4 is not liable for any indirect, consequential, or loss of profits suffered by members arising from the use of or inability to use this platform.
• ram4 does not guarantee that the platform will always be available, error-free, or free from technical disruptions. Scheduled or emergency maintenance may be carried out from time to time.
• Members are solely responsible for their own gambling decisions. ram4 does not provide gambling advice and is not liable for any losses incurred during play.
• In the event of a dispute between a member and ram4, maximum liability limit ram4 is limited to the total amount deposited by the member within the 30 days preceding the event giving rise to the dispute.

11.Responsible Gambling

ram4 takes responsible gaming very seriously. We provide a range of tools and resources to help members manage their gambling habits in a healthy way:

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits within the account settings ram4. This limit takes effect immediately and can only be increased after a 7-day waiting period.
• Loss Limit: Members may set a maximum loss limit for a specified period. Once the limit is reached, the account will be temporarily blocked from placing new bets.
• Self-Exclusion: Members may request to suspend their own account for a period of 24 hours, 7 days, 30 days, or permanently.
• Self-Assessment: We provide a gambling habit self-assessment questionnaire, accessible from within your account.
• Counselling Referral: Members who need professional support can find information on free counselling services through the Responsible Gambling us.

Gambling should be a form of entertainment and recreation, not a means to generate income or resolve financial difficulties. If you or someone you know is showing signs of problem gambling, we encourage you to seek help immediately.

12.Terms Amendments & Contact Information

ram4 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on the website ram4. You will be notified of important amendments via the email address registered to your account ram4 yours.

Continued use of the platform ram4 after the amendments are published will be deemed your acceptance of the updated terms. We encourage you to review this Terms & Conditions page from time to time to ensure you remain informed of the latest terms.

For any enquiries, complaints, or feedback regarding these Terms & Conditions, please contact the ram4:

• Email: [email protected]
• Live Chat: Available 24/7 in your account ram4 yours after logging in
• Response Time: Within 24 hours for email; instantly for live chat

These Terms & Conditions constitute the entire agreement between you and ram4 regarding the use of the platform and supersedes all prior agreements or understandings, whether written or verbal, relating to the same subject matter.