Ram4 Privacy Policy – Personal Data Protection for Malaysian Members

1.Introduction & Scope of the Privacy Policy

ram4 is an online casino entertainment platform operating in Malaysia, accessible at ram4.my. We understand that trust is the foundation of our relationship with every member — and that trust begins with how we handle your personal data. This Privacy Policy is designed to ensure you always know what information we hold about you, why we need it, and what choices you have regarding that data.

This Policy applies to all personal information collected through the ram4.my website, including during the registration process, day-to-day use of the platform, financial transactions such as deposits made via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX, and all communications between you and the ram4. This policy also applies to all active players — whether you enjoy slots such as Mustang Gold and Lucky 7, Live Casino games such as VIP Roulette and Mega Ball, or video poker such as Deuces Wild.

2.Types of Personal Data We Collect

ram4 only collects personal data that is necessary to deliver our services safely and efficiently. We do not collect unnecessary or excessive data. The following are the categories of data we may collect:

Personal Identification Data

Financial & Transaction Data

Platform Usage Data

For compliance with Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), ram4 may need to collect additional supporting documents during the Know Your Customer (KYC) process, such as a copy of your MyKad, recent bank statements, or valid proof of address documents.

3.How Data Is Collected

ram4 collects members' personal data through several different methods:

• Directly from You: When you register a new account, complete your profile form, make a deposit or withdrawal, contact our support team via live chat or email, or participate in promotions and contests.
• Automatically During Use: When you browse the platform ram4, our systems automatically record technical data such as IP address, browser type, access time, and pages visited. This helps us detect suspicious activity and improve platform performance.
• Through Payment Processors: When you make a deposit using DuitNow, FPX via Maybank2u or CIMB Clicks, or e-wallets such as Touch 'n Go eWallet and GrabPay, the relevant transaction information is shared with us by the respective payment processor for verification and compliance purposes.
• Through Cookies and Similar Technologies: Platform ram4 uses cookies to enhance the user experience. Further details are set out in Section 7 of this Privacy Policy.

We continually strive to minimise data collection – we only ask for information that is genuinely necessary to deliver our services safely and comply with applicable Malaysian law.

4.Purpose of Personal Data Use

ram4 uses the personal data collected solely for the following purposes:

• Service Delivery: Creating and managing your account ram4 yours, process deposits and withdrawals via your preferred Malaysian payment method, and grant you access to all games on our platform.
• Identity Verification (KYC): To verify that you meet our eligibility requirements — aged 18 and above and a valid Malaysian resident — as required by law.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account usage, and any misuse of the platform ram4.
• Customer Support: Enable support team access ram4 handling your enquiries, complaints, and support requests effectively.
• Service Communications: Sending important account-related notifications such as deposit confirmations, withdrawal alerts, and updates to our terms of service.
• Marketing & Promotions (with consent): If you have agreed to receive marketing communications, ram4 may send you information about promotions, new bonuses, and the latest games. You can opt out of these communications at any time.
• Legal Compliance: To fulfil legal obligations under Malaysia's Personal Data Protection Act 2010, AMLA, and other applicable laws.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve performance, the interface, and the overall gaming experience at ram4.

5.Data Sharing & Disclosure

ram4 does not sell, rent, or transfer member personal data to third parties for their own commercial purposes. This is a commitment we uphold without exception.

However, in the following limited circumstances, ram4 may need to share certain data with specific third parties:

• Payment Processors: Required transaction information is shared with approved payment processors – DuitNow, FPX (Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong), Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay – solely for the purpose of processing your financial transactions. All processors are bound by strict confidentiality agreements.
• Technical Service Provider: Third parties that assist us ram4 involved in technical operations – such as server hosting providers, anti-fraud services, and security analysts – are granted limited access only to the data they require, and all are bound by strict confidentiality agreements.
• Malaysian Authorities: Where required under applicable Malaysian law – including court orders, police investigations, or regulatory body requirements – ram4 will disclose the necessary information to the relevant authorities. We will notify members of such disclosure where permitted by law.
• Business Transfer: In the event of a merger, acquisition, or asset sale ram4, members' personal data may be transferred to the new entity. You will be notified in advance and given the option to delete your account if you do not agree.

In all of the above situations, ram4 ensures that data recipients are bound by data protection agreements that meet or exceed the standards set out in this Privacy Policy.

6.Data Storage, Security & Retention Period

The security of our members' personal data is an investment we never compromise on at ram4. Our security infrastructure includes:

• Data Encryption in Transit: All data transmitted between your browser and the ram4 protected by 256-bit TLS/SSL — the same security protocol used by Malaysian banking institutions for online transactions.
• Data Encryption at Rest: Sensitive member data – including KYC details and financial information – is stored in encrypted format within secured databases.
• Strict Access Controls: Only ram4 who are authorised and require access solely for work-related purposes may access members' personal data. All access is logged and monitored.
• 24/7 Active Monitoring: Our intrusion detection system (IDS) continuously monitors network activity to detect and prevent any unauthorised access attempts.
• Regular Backups: Member data is regularly backed up to a secure, isolated location to ensure rapid data recovery in the event of any unforeseen incident.

Data Retention Period

ram4 retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law:

• Active account data: For the duration of your active membership at ram4.
• Financial transaction data: Minimum 7 years from the transaction date, as required under Malaysian financial laws.
• KYC Data: Minimum 5 years after account closure, in accordance with Malaysia's AMLA requirements.
• Support communication logs: 2 years from the date of last interaction.
• Once the retention period expires, data will be securely deleted or anonymised.

7.Cookies & Tracking Technologies

Platform ram4 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and understand how members interact with our platform. Cookies are small text files stored by your browser when you visit ram4.my.

You can control or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the core functionality of the platform. ram4, including the ability to stay logged in or access games. To learn how to manage cookies in your browser, please refer to your browser's help documentation.

8.Your Rights as a ram4 Member

Under Malaysia's Personal Data Protection Act 2010 and the core commitments of ram4 to privacy, you as a member have the following rights regarding your personal data:

To exercise any of the above rights, please contact the ram4 privacy team ram4 at [email protected] by stating the right you wish to exercise along with your account identification details. We will verify your identity before processing the request to protect your account security.

9.Children's Data & Protection of Minors

Platform ram4 is intended solely for individuals aged 18 years and above. We do not knowingly collect or process personal data from any individual under the age of 18. This is not merely a legal requirement — it is a moral commitment we take very seriously.

During the registration process, every new member is required to confirm that they are 18 years of age or older. ram4 enforces this age verification through a rigorous KYC process. Should we find that an account has been registered by an underage individual, the account will be closed immediately and all funds will be returned to the rightful owner in accordance with established procedures.

10.Policy Amendments & How to Contact Us

ram4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new Malaysian legal requirements, or improvements in how we handle data. Members will be notified of any significant amendments through:

• Email notifications to the registered account address ram4 yours.
• Clear in-account notification ram4 your next time you log in.
• An update to the "Last Updated" date displayed at the top of this Privacy Policy.

Continued use of the platform ram4 after amendments are published will be considered your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically.

For any questions, concerns, or complaints regarding your privacy and personal data protection at ram4, please contact us through the following channels:

• Privacy Email: [email protected] (please include "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 within your account ram4 after logging in – our Bahasa Malaysia-speaking support team is ready to assist you
• Response Time: Within 24 hours for email; instantly for live chat

We are committed to addressing every privacy-related enquiry seriously and providing clear, honest, and meaningful responses in a timely manner. Your trust in ram4 is a responsibility we take seriously.